Privacy Policy
Summary
At Emalc, we take your privacy seriously.
This Privacy Policy explains what information we may collect when you visit Emalc, create an account, use our email services, contact us, or otherwise interact with our platform. It also explains how we use and protect that information and the choices available to you.
By using Emalc, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you use Emalc.
Account Information
When you create or manage an Emalc account, we may collect information such as:
- Your name
- Email address
- Company or business information
- Account and workspace information
- Login and account-related information
Contact and Audience Information
When you import or manage contacts, Emalc may process information you provide about those contacts, such as:
- Email addresses
- Names
- Contact groups
- Tags
- Custom contact information you choose to add
You are responsible for ensuring that you have the appropriate permission or lawful basis to collect, upload, and use this information
Campaign Information
When you create or send campaigns, we may process information such as:
- Campaign names
- Email subject lines
- Email content
- Images or links included in emails
- Recipient information
- Sending and scheduling information
We process this information so Emalc can provide the campaign services you request.
Email Verification Information
When contacts are verified through Emalc, we may process email addresses and related technical information necessary to evaluate whether an address appears valid, invalid, risky, or otherwise unsuitable for sending.
Usage and Delivery Information
When you use Emalc, we may collect information related to how the Services are used, including:
- Campaign activity
- Sending activity
- Delivery status
- Bounce information
- Email engagement information made available through the Services
- Feature usage
- Technical errors and service activity
This information helps us provide delivery insights, troubleshoot problems, protect the Services, and improve Emalc.
Billing Information
If you purchase credits or a subscription, we may process information necessary to manage your purchase, billing, balance, and transaction history.
Payment information may also be processed by the payment provider used by Emalc.
2. How We Use Your Information
We use information where necessary to operate and improve Emalc.
This may include using information to:
- Create and manage your account
- Import and organize contacts
- Verify email addresses
- Create, send, and schedule campaigns
- Process email delivery
- Provide campaign and delivery information
- Manage credits, subscriptions, and billing
- Provide customer support
- Troubleshoot technical issues
- Protect accounts and prevent misuse
- Maintain the security and reliability of Emalc
- Improve our website, features, and Services
- Communicate important account or service updates
- Comply with applicable legal obligations
We do not use customer contact lists for purposes unrelated to providing or protecting the Emalc Services.
3. Legal Bases for Processing Your Data
When you upload contacts to Emalc, you remain responsible for the information you provide.
You must ensure that you have the necessary rights, permissions, or lawful basis to provide recipient information to Emalc and use it for email communication.
Emalc processes your contact and campaign information as necessary to provide the Services you request, such as:
Import → Verify → Organize → Send → Monitor
We do not gain ownership of your contact lists because you upload them to Emalc.
6. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Emalc, maintaining accounts, meeting legal obligations, resolving disputes, and protecting the Services.
Different types of information may need to be retained for different periods.
When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it as appropriate.
7. How We Protect Information
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet service or method of electronic storage can guarantee complete security.
You are also responsible for protecting your Emalc account credentials and should notify us if you believe your account has been accessed without authorization.
8. Your Privacy Rights
Depending on where you live, applicable privacy laws may give you rights over your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Request a copy of certain information
- Withdraw consent where processing relies on consent
Some rights may be subject to legal exceptions or verification requirements.
If You Are a Recipient of an Emalc Customer
If your information was uploaded to Emalc by one of our customers, you should normally contact that business or organization directly regarding your information or marketing preferences.
The Emalc customer determines why it collected your information and why it communicates with you.
9. Email Preferences
If you receive marketing email from an Emalc customer and no longer wish to receive it, use the unsubscribe option provided in the email where available.
If you receive marketing communications directly from Emalc, you may unsubscribe using the option included in those messages.
Certain operational messages, such as important security, billing, or account notifications, may still need to be sent while you maintain an Emalc account.
10. Children's Privacy
Emalc is intended for business and professional use and is not designed for children.
We do not knowingly intend to collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided personal information to Emalc improperly, please contact us so the matter can be reviewed.
11. Third-Party Links
Emalc may contain links to third-party websites or services.
Those websites have their own privacy practices and policies.
Emalc is not responsible for how third-party websites handle your information, so we recommend reviewing their privacy policies before providing personal information to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy as Emalc, our practices, or applicable legal requirements change.
When we make changes, we will update the “Last updated” date at the top of this page.
Where required, we may provide additional notice of significant changes.
We encourage you to review this page periodically.
13. Contact Us
Have a question about these Terms?
Please contact us through the Emalc Contact Us page or email:
info@emalc.comEmalc Ltd
1209 Mountain Road Pl NE, Ste R Albuquerque, NM 87110, USA