Privacy Policy

10 min readLast Updated: August 14, 2025

Summary

At Emalc, we take your privacy seriously.

This Privacy Policy explains what information we may collect when you visit Emalc, create an account, use our email services, contact us, or otherwise interact with our platform. It also explains how we use and protect that information and the choices available to you.

By using Emalc, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you use Emalc.

Account Information

When you create or manage an Emalc account, we may collect information such as:

  • Your name
  • Email address
  • Company or business information
  • Account and workspace information
  • Login and account-related information

Contact and Audience Information

When you import or manage contacts, Emalc may process information you provide about those contacts, such as:

  • Email addresses
  • Names
  • Contact groups
  • Tags
  • Custom contact information you choose to add

You are responsible for ensuring that you have the appropriate permission or lawful basis to collect, upload, and use this information

Campaign Information

When you create or send campaigns, we may process information such as:

  • Campaign names
  • Email subject lines
  • Email content
  • Images or links included in emails
  • Recipient information
  • Sending and scheduling information

We process this information so Emalc can provide the campaign services you request.

Email Verification Information

When contacts are verified through Emalc, we may process email addresses and related technical information necessary to evaluate whether an address appears valid, invalid, risky, or otherwise unsuitable for sending.

Usage and Delivery Information

When you use Emalc, we may collect information related to how the Services are used, including:

  • Campaign activity
  • Sending activity
  • Delivery status
  • Bounce information
  • Email engagement information made available through the Services
  • Feature usage
  • Technical errors and service activity

This information helps us provide delivery insights, troubleshoot problems, protect the Services, and improve Emalc.

Billing Information

If you purchase credits or a subscription, we may process information necessary to manage your purchase, billing, balance, and transaction history.

Payment information may also be processed by the payment provider used by Emalc.

2. How We Use Your Information

We use information where necessary to operate and improve Emalc.

This may include using information to:

  • Create and manage your account
  • Import and organize contacts
  • Verify email addresses
  • Create, send, and schedule campaigns
  • Process email delivery
  • Provide campaign and delivery information
  • Manage credits, subscriptions, and billing
  • Provide customer support
  • Troubleshoot technical issues
  • Protect accounts and prevent misuse
  • Maintain the security and reliability of Emalc
  • Improve our website, features, and Services
  • Communicate important account or service updates
  • Comply with applicable legal obligations

We do not use customer contact lists for purposes unrelated to providing or protecting the Emalc Services.

4. How We Share Information

We do not disclose personal information except when reasonably necessary to operate Emalc, comply with the law, or protect the Services.

Information may be shared with:

Service Providers

We may use third-party companies that help us provide services such as:

  • Hosting and infrastructure
  • Email delivery
  • Payment processing
  • Security and fraud prevention
  • Technical operations
  • Customer support

These providers should only receive information necessary to perform the services they provide to Emalc.

Legal and Compliance

We may disclose information where reasonably necessary to:

  • Cloud hosting and infrastructure providers
  • Payment gateways and billing processors
  • Email delivery and network infrastructure providers
  • Analytics and performance monitoring services
  • Customer support and ticketing platforms

Business Transfers

If Emalc is involved in a merger, acquisition, restructuring, financing, or sale of all or part of its business, information may be transferred as part of that transaction, subject to applicable law.

5. Cookies and Similar Technologies

The Emalc website may use cookies or similar technologies where necessary to operate the website and Services.

Depending on the technologies used by Emalc, cookies may help with things such as:

  • Keeping users signed in
  • Remembering preferences
  • Maintaining security
  • Understanding website or product usage

Where required, you will be provided with appropriate choices regarding non-essential cookies.

For more information, see our Cookie Policy if one is provided.

6. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Emalc, maintaining accounts, meeting legal obligations, resolving disputes, and protecting the Services.

Different types of information may need to be retained for different periods.

When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it as appropriate.

7. How We Protect Information

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet service or method of electronic storage can guarantee complete security.

You are also responsible for protecting your Emalc account credentials and should notify us if you believe your account has been accessed without authorization.

8. Your Privacy Rights

Depending on where you live, applicable privacy laws may give you rights over your personal information.

These may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Request a copy of certain information
  • Withdraw consent where processing relies on consent

Some rights may be subject to legal exceptions or verification requirements.

If You Are a Recipient of an Emalc Customer

If your information was uploaded to Emalc by one of our customers, you should normally contact that business or organization directly regarding your information or marketing preferences.

The Emalc customer determines why it collected your information and why it communicates with you.

9. Email Preferences

If you receive marketing email from an Emalc customer and no longer wish to receive it, use the unsubscribe option provided in the email where available.

If you receive marketing communications directly from Emalc, you may unsubscribe using the option included in those messages.

Certain operational messages, such as important security, billing, or account notifications, may still need to be sent while you maintain an Emalc account.

10. Children's Privacy

Emalc is intended for business and professional use and is not designed for children.

We do not knowingly intend to collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to Emalc improperly, please contact us so the matter can be reviewed.

12. Changes to This Privacy Policy

We may update this Privacy Policy as Emalc, our practices, or applicable legal requirements change.

When we make changes, we will update the “Last updated” date at the top of this page.

Where required, we may provide additional notice of significant changes.

We encourage you to review this page periodically.

13. Contact Us

Have a question about these Terms?

Please contact us through the Emalc Contact Us page or email:

info@emalc.com
Legal entity:

Emalc Ltd

Registered address:

1209 Mountain Road Pl NE, Ste R Albuquerque, NM 87110, USA